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If there was a higher rating than 5-stars I would gladly give it. My husband and I selected granite countertops for two bathrooms. The first one was just what we had picked out but the second piece was not was what I was expecting. I called Robyn in the Knoxville store and she immediately went to work on a replacement that would make me happy. I was even sent photos of the sample slab and able to pick out the exact area I wanted cut. Installation was, at both times, arranged around my work schedule and done beautifully. If you are anticipating granite or any other natural stone, Stone World is the ONLY place you need to shop, the choices are beautiful. More importantly, I have never had a company be so accommodating to a client's wishes and willing to "make things right." Thank you Robyn, the install teams and the folks were nice enough to take several photos in order that I could choose the exact piece I wanted. It was a pleasure doing business with a company who is so committed to its clients!
We recently had our kitchen countertops replaced. The demo with existing tops and replacement with quartz was flawless. The installers had a great attitude and very professional. We would highly recommend Stone World to others seeking quality craftsmanship.
Everyone I encountered at Stoneworld (Nashville area)was nice & good at communication. Installation day was so fast and easy! Javier and his team were professional, throrough, and seemed genuinely intent on making sure we were happy. They were happy to answer questions. Some contractors make people feel uncomfortable when asking questions- not Javier, he & his crew were awesome. They made sure we were happy with the placement of the faucent, soap dispenser, and disposal switch holes and even stopped to warn us when there was going to be a loud noise. THIS is the service example I wish all contractors would live up to- Do good work, be good communicators, and make the client feel comfortable in their own home. Thank you. This has been the best part of our kitchen remodel.
By the way - Silestone Ocean Storm is so beautiful.
Today Javier and Team installed my Granite. They were great and had excellent customers service. They had to wait about 30 minutes while the cabinet guy brace my corbels. Love my granite and the install team was wonderful to work with.
The entire process with Stone World has been great. We picked out our granite, they explained the process, everyone was very forthcoming with valuable information and guidance. Javier and his team were outstanding! I was notified before he arrived, they arrived right on time, he checked the fine details and made sure everything was ready to go. The process was quick and clean. He explained how to care for granite. Javier and his team worked great together and were absolute professionals. I appreciate their hard work because my kitchen looks absolutely amazing!!!!
Really happy with our experience and our quartz counters! Communication was prompt and easy on the front end, and Javier and his team did a great job installing our (huge) counter tops. Would definitely recommend!
First contact person was Bryon Mallory, when I came in to look at quartz slab. He was very helpful, professional & personable.
Javier & his crew (of 2) did our install. They were prompt, informative and thorough. Javier seemed to be training his crew as they worked. He had a calm teaching demeanor with them. They did a GREAT job!
I recently had new countertops installed by StoneWorld and I could not have been more pleased with my experience. Javier and Carlos were the installers and were extremely friendly, efficient, and professional throughout the installation. They both answered all my questions and were very patient and careful with their work and my counters looked FLAWLESS when they were finished. I would 100% use StoneWorld again and would recommend them to anyone else I know for installation. Thank you Javier and Carlos for a job well done!
Ivan & Angel did a fantastic job with my kitchen countertops. Very professional and friendly. Thanks
Javier and his crew of two were professional, efficient, precise for measurements, and pleasant! Could not have asked for a more coordinated team. The team made certain all was correct and cleaned up afterwards. Our kitchen has a 10-foot by 10-foot L-shaped counter with cook top and sink. The 9-foot by 4-foot island is L-shaped as well, with a 6 foot lower level curved counter for eating. They finished all to perfection, and completed it in two hours! Enjoyable to watch such a smooth working team! And : The counter tops look exactly as I imagined. Like a Christmas gift in June. Thanks!
First off, I would like to say the customer service was incredible throughout the whole journey. Marci was extremely helpful and was on top of everything during my kitchen renovation. They were always ready to get the countertops done even though the cabinet install was delayed due to wrong measurements from the contractor. Finally, when I got my cabinets situated, Stone World came in like a flash to schedule next steps. Christian came in and did a fabulous job with the countertop template and measurements. He was extremely careful and measured everything with precision, not to mention professional and friendly. After the measurements were completed Bryon Mallory, a customer care specialist, contacted me to discuss next steps and show me images of the granite that they would be using for my approval. Again, he was extremely helpful and professional. Lastly, Abby contacted me to schedule the install so every step of the way they were on it. I never had to contact them to schedule anything. Finally, the install, Ivan and Angel were awesome! I couldn't believe how quickly they were able to install the countertops and do such a beautiful job. They were courteous and careful and made sure to put tarps down on my floors to prevent a mess. Every step of the way working with Stone World was a great experience. They get 5 stars from me for their outstanding customer service and beautiful work. Thanks to all of you for having my back during this remodel. I would highly recommend Stone World.
Robyn Reid at Stone World was so nice and professional!!
Our granite countertops look great!
We recently had new countertops installed in our home. We chose Stone World through their affiliation with The Home Depot. Quality and professionalism are the words that describes the experience. Quality and professionalism with customer service, product, and installation. Ivan and Angel were great on the installation. They were very personable and funny. We felt like family was doing the installation. We would highly recommend Stone World and Ivan and Angel if you are looking for new countertops. We would use them again in a heartbeat.
Ivan and Angel were very professional, respectful, efficient, courteous, and all the while - with great attitudes while in my home. I could not have had installers any better than these two gentlemen. Thanks guys!!!
Ivan and Angel did a fantastic job during our install in Knoxville. They were courteous, knowledgeable, and took great care of our home. I would highly recommend them to anyone who asked.
Ivan and Angel did an excellent job installing my granite countertops. They were both prompt and extremely professional. It rained the day they installed my countertops and they took the time to ensure my floors were covered. They also did an excellent job of cleaning up everything after the job was completed. You can tell they take great pride in their work!
Ivan and Angel did a fantastic job installing our granite countertops today, very professional and courteous. We are very pleased with the quality of workmanship and design of our countertops. Thank you to the entire Stone World Team, It has been a great experience from start to finish. We highly recommend using this professional Team.
Ivan and Angel were amazing. They had a huge piece of quartz to deal with and installed with care in my home. They were also really great with questions and concerns and addressed everything with knowledge and efficiency.. Thank you!
We love our White Moon countertops. Ivan and Angel did such a great job. We are very happy and pleased with the install. Thank you Stone World.
Louwrens and Rianna at the Knoxville, Tn location were fantastic to work with in selecting granite for our home. We visited several local granite fabricators/suppliers but found a selection of granite at SW that far exceeded our expectations. We like to know what we are getting when we make a purchase like this and Louwrens & Rhianna made our granite shopping exceptional. They have the knowledge, experience & passion about their product that makes a stop at their location a must. Our tops were in within 2 wks, seams are practically non-existent even w/ a very veiny design. I am very happy with the quality of installation and will gladly share a photo/video.
Love my new countertops!! Ivan and Angel were AWESOME!! They were so nice and respectful while they were in my home. They did a fantastic job!!!
Ivan and Angel came in and we very efficient on our granite install. They were having a busy day, but they were very informative about their work. Great team and and an Awesome attitude. Thanks guys for your hard work and professionalism!
Ivan and Angel were absolutely amazing. Totally went above and beyond in their customer service. They worked very quickly and efficiently. When he saw the faucet we were going to install he asked if I was doing it or a plumber, I told him I was and he insisted on installing it and my garbage disposal. What a great guy and great company. Highly reccomend.
Fast, courteous, professional. GREAT JOB!
The two installers, Angel & Ivan, were poetry in motion.
All was neat and clean when they finished.
Thanks for a wonderful job.
Ivan and Angel were prompt and very professional. The granite countertops are beautiful and they did a perfect job! They left no mess and were in an out very quickly. In a world where service seems to be lacking this duo made us very happy and provided great customer service- We are extremely satisfied with the quality of work provided.
Professional, prompt, courteous describes the service I received today having my counters installed. No goofing around, no behavior that made me uncomfortable, just the best service one could ask for. Ivan explained everything to me and was patient in answering all my questions. The counters are beautiful. Thank you gentlemen.
What outstanding work!! I just has my countertops installed this afternoon. Javier and his team could not have done a better job. They were in and finished in a very timely manner. They were very professional and answered all our questions knowledgably. They cleaned up when they were finished and we are extremely satisfied.
We had a wonderful experience on our granite countertop installation. Ivan and Angel were prompt, professional, and courteous. Our countertops look amazing. Ivan was knowledgeable and patient for all of my questions. There was minimal disruption during the install. We are very pleased with the product.
From the initial measure to the install I was very satisfied with my experience with the team from stone world. Our quartz counter top looks great. The team was very knowledgeable and professional. Ivan and Angel did a great job with the install and went out of their way to accommodate the needs of our kitchen. Thank you.
Ordered our counter tops from HomeDepot. A representative from Stone World came to our house to measure. The gentleman was extremely knowledgeable and professional. Just a few days later our stone arrived and prepared for our home. The gentlemen that came for installation were awesome. Very fast and efficient in their performance. Amazing experience with the staff and crew at Stone World. Highly recommend.
I highly recommend Stone World to anyone in need of new countertops. Everyone has been easy to work with and professional. Jeff did a great job getting all the measurements done quickly. Ivan and Angel did an awesome job with the installation of my quartz countertops (which look absolutely fabulous). Thanks to everyone at Stone World for making sure this stage of our remodel went smoothly!
Recently updated kitchen with granite counter tops. Some initial communication issues with on-site measurements after purchase. However, a personal visit with Stone World management corrected all initial communication issues. The actual installation went very well. Ivan and Angel were obviously very experienced with installation and were professional in their approach and explanations of the installation process.
Ivan and Angel did a fantastic job. These men were very professional and worked very well together. Ivan made sure that we were informed every step of the way of any problems that he was running across, we had a few very minor issues but he made sure to let us know. Ivan took the time to raise the feet on my stove so it was level with the countertops. Upon completion of the job, I has asked Ivan about how to re install my sink and before I knew it, my sink was placed in and braced, very thoughtful and appreciated.
Ivan and Angel did a really really wonderful job on our installation and went out of their way to see that everything was just as it should be and were so very nice while they were making the install perfect-
Ivan and Angel did an awesome job, will highly recommend.
Great job installing quartz countertops and backsplash. Highly recommend StoneWorld and his team Ivan. He is very professional and is accurate.
Absolutely great job from Ivan and team today on our new granite countertop installation! Very professional, thorough and meticulous. Love the countertops, and great price. Highly recommend!
Stone world has a great process and good people. Installers, Ivan & Angel were polite, professional when at my house. They went above and beyond in helping me with my sink.
AWESOME!!!AMAZING!!! Job well done!!! Ivan and Angel did an outstanding job on our kitchen and bath quartz countertops!!! They turned out better than I expected them to!!! Both of them were great to work with...
Had a nice grey quartz countertop installed in my kitchen in Evansville, IN. Ivan and Angel from Stone World came came down and got straight to business. Wow, these guys were quick and did seamless work. My old top was out in no time and the communicated well about what they were doing to handle any particular situation. When these guys were through, it was amazing. Everything was seamless and professional. I love the material and the workmanship. Have an under-fitted sink and all was level and smooth. Solid as a rock, highly recommend...thanks guys---B.C.